FAQs

Accordion

1. What products does Lily of Jamaica offer?

Lily of Jamaica offers a wide range of fashion items, including beautiful jewelry (rings, earrings, necklaces, and bracelets), trendy accessories (hats, beanies, and handbags), and women’s fashion wear (jeans, tops, denim jackets, sweatshirts, sweaters, shirts, leggings, and t-shirts).

2. How do I place an order on Lily of Jamaica?

To place an order, simply browse through our collections, select the items you wish to purchase, choose your size or color (if applicable), and click "Add to Cart." Once you’ve added all desired items to your cart, proceed to checkout where you can enter your shipping and payment details.

3. What payment methods are accepted?

We accept a wide variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other popular digital wallets. Your payment information is always secure and encrypted.

4. Do you offer international shipping?

Yes, we ship worldwide! Shipping times and fees may vary depending on the destination. Please note that international customers are responsible for any customs or import fees that may apply.

5. How long does shipping take?

Shipping times depend on your location. Typically, orders within the U.S. arrive within 5-7 business days. International shipping times vary and can take between 10-20 business days. Please refer to our shipping policy for more details.

6. Can I track my order?

Yes! Once your order is shipped, you will receive an email with a tracking number that you can use to monitor the status of your delivery. You can also track your order through the "Track My Order" page on our website.

7. What is your return policy?

We want you to be 100% satisfied with your purchase. If for any reason you’re not happy with your order, we accept returns within 30 days of delivery. Items must be in their original condition and packaging. Please review our return policy for more information.

8. How do I initiate a return or exchange?

To start a return or exchange, simply contact our customer service team with your order number and the reason for the return. We’ll guide you through the process and provide instructions for sending your item(s) back to us.

9. Are your products authentic and high-quality?

Yes! At Lily of Jamaica, we take pride in offering high-quality and authentic products. Our jewelry pieces are carefully crafted, and our fashion and accessories collections are curated to provide you with timeless and trendy styles made to last.

10. What if I receive a damaged or defective item?

We apologize for any inconvenience caused by receiving a damaged or defective item. Please contact our customer service team within 48 hours of receiving your package, and we’ll arrange for a replacement or refund.

11. Do you offer discounts or promotions?

Yes! We regularly offer special promotions and discounts. To stay updated, subscribe to our newsletter or follow us on social media. You’ll be the first to know about our latest sales, new arrivals, and exclusive offers.

12. Can I change or cancel my order after it’s been placed?

Once an order is placed, we process it quickly to ensure timely delivery. However, if you need to change or cancel your order, please contact us at mureldabridge@gmail.com as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.

13. How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns. You can reach us via the "Contact Us" page on our website, by email, or through our social media channels. You can also email us your concern at mureldabridge@gmail.com. We aim to respond within 24-48 hours.